WHAT IS YOUR PATIENTS FIRST IMPRESSION? ARE THEY SATISFIED OR FRUSTRATED?
Posted May 22nd, 2009 by Rick CrevelingToday’ post is generously provided by Sharon Ruth of MSDS. Hope everyone enjoys the early summer holiday! Let’s use a scenario that I think many of you have experienced…. Imagine that you have never flown in an airplane, you will be taking your first flight and confess to being a little nervous and unsure [...]
Tags: improved service in healthcare, LEAN, MSDS, patient frustration, patient satisfaction, Sharon Ruth
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