Critical Care
Posted November 24th, 2008 by Rick CrevelingOne of the themes of last week’s DMGMA luncheon centered on the challenges presented by caring for difficult patients. Several attendees spoke up about belligerent patients – some who used abusive language with office staff, while others used threatening behavior during office visits. Our speaker alluded to a general lack of civility in today’s society. Threatening such patients with discharge is one way of dealing with these patients. What experiences have you had with these situations in your practice? Any horror stories to share here? I’d love to read a few success stories and suggestions.
Tags: abusive behavior, difficult patients, discharge, november luncheon
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